• The products sold on GamesPlanet are genuine and handled with outmost care. But in case you receive a faulty product or item dead on arrival, in such case please contact us at support@gamesplanet.ae within 24 hours of receiving the product and our customer service team will be happy to assist you.

• You have the right to return the purchased products and receive a full refund within 24 hours of delivery if the product is still sealed with the original wrap and packaging. Please note that refunds will take up to 8 working days to process and up to 30 days to reflect the same card used in the purchase & after checking product conditions.

• You have the right to cancel the order during processing & just before dispatch from the warehouse to your delivery address, without any deduction or additional fee. Please contact the customer service team immediately if you wish to cancel the order.

• The Pre-Ordered games cannot be cancelled once it has been ordered and paid by credit card.

• In case a refund is accepted by GamesPlanet after dispatching, please note that some fees will not be refunded such as delivery costs or gift wrapping.

• Gifts with purchase also need to be returned along with the product for exchange/refund.

• Games (Software), Accessories, Subscription Cards, Gift Cards, and Digital products cannot be exchanged or refunded. However, some accessories & hardware have different warranty conditions depending on the manufacturer only if mentioned on the product page. The warranty covers manufacturing defects only and physical damage is not covered.

• Products on sale or discount cannot be refunded. They can only be exchanged within 3 days of purchase if proven to have manufacturing defects after sending the product to the supplier for assessment.

• All bundled items required for exchange/refund.

• Digital codes & cards (iTunes, Xbox, PlayStation, NintendoEshop, etc.. gifts cards), once ordered, cannot be exchanged or refunded.

• For issues with digital cards (products) customers to approach the Platform directly.

• Items that have been opened will not be accepted in return.